Return, Warranty and Privacy Policy

All products delivered by Commitment to Keep, Inc. (CTK) carry full one-year parts and labor warranty. The regulations of this warranty are as follows:

RETURN MERCHANDISE AUTHORIZATION:

All returned materials must include a Return Merchandise Authorization Number (RMA#). Before sending Commitment To Keep, Inc. (CTK) a product for repair/ replacement, call our RMA Dept. at (214) 550-1106 and request an RMA number for the product being returned. When requesting an RMA number, you will need to provide the following information:

1.      Invoice number and date of invoice.
2.      Serial number, part number and quantity of the product being returned.
3.      Copy of the original invoice.
4.      Reason for return.

GENERAL RETURN CONDITIONS:

1.      Shipping charges are not refundable
2.      No returns will be accepted without prior authorization and a CTK RMA number.
3.      RMA numbers issued by Commitment to Keep, Inc. (CTK) are good for ten (10) days only and product must be received by Commitment to Keep, Inc. (CTK) within that time. RMA number cannot be extended or re-issued.
4.      Product that is DOA (dead on arrival) or wrong product may be returned to Commitment To Keep, Inc. (CTK) for exchange within 30 days of invoice date.
5.      Customer is responsible for shipping charges and risk of loss on all return shipments.
6.      Please note all additional return conditions stated below, as applicable to your return.

1)     Product that is in its original factory-sealed container may be returned to Commitment To Keep, Inc. (CTK) within 30 days from invoice date for credit or exchange. Please ensure that the assigned RMA number is clearly legible on the outside of the packaging, and enclose a copy of the original invoice and RMA form.

2)     Product that has been opened may be returned to Commitment to Keep, Inc. (CTK) within 30 days of invoice date, although such returns will be charged a 20% restocking fee. All products must be returned in a re-seal condition. Any manuals, cables etc. that are missing will result in rejection of the return or an additional restocking fee.

WARRANTY REPLACEMENT POLICY:

Products proven to be defective will be replaced with a product in good working condition, no warranty for physical damage. After Commitment to Keep, Inc. (CTK) has received the product for repair, if a replacement product is not available, Commitment to Keep, Inc. (CTK) will, at its option, replace it with a new product, upon availability of product in stock. The customer pays for freight to Commitment to Keep, Inc. (CTK), and Commitment to Keep, Inc. (CTK) pays for UPS ground returning to the customer. Original warranty period remains in effect, regardless of the returned products being repaired or replaced.

PRIVACY POLICY:

We care your privacy, so we never distribute or share your personal information collected in the order form with third parties. We may periodically make changes to this Privacy Policy. It is your responsibility to review this Privacy Policy frequently and remain informed about any changes to it, so we encourage you to visit this page everytime when you provide information to us.